POS terminal (PED) error

Error message at the bottom of the kiosk screen:

Solution: Ensure proper cable connections and network alignment/configuration

If you see this error message at the bottom of the screen: “POS/TERMINAL NOT FOUND - Please check POS connection”, follow these steps to resolve the issue.

Check power connection

• Verify that the payment terminal is securely connected to its power source

• Ensure the plug socket is functioning by testing it with another device

Check Internet connection

• Ensure the payment terminal is properly connected to the Internet

• Check the cable or Wi-Fi connection for stability and proper configuration

• Run ‘Check Network’ on the kiosk to verify connections

  • Navigate to the Settings page, tap ‘Check network’, and the ‘Test’ button at the bottom

Verify network consistency

• Confirm that both the kiosk and the payment terminal are connected to the same network

• Check the network settings to ensure they are properly aligned

• Check if Network Requirements for the PED are fulfilled and that all PED configuration settings are correct

Hard reset

• Power off the terminal and the kiosk. Wait 30 seconds, then turn them back on.

⚠️ Tip: In case your PED is connected directly to the kiosk via an USB cable, make sure the cable is properly connected to the kiosk and it’s not damaged.