Troubleshooting
Error types
In the event of an error detection, the kiosk will automatically enter error mode. The type of error will be displayed at the bottom of the screen in ...
No internet connection
Error message at the bottom of the kiosk screen: Solution : Verify the Internet connection After confirming that Deligo’s network requirements are ful...
POS terminal (PED) error
Error message at the bottom of the kiosk screen: Solution : Ensure proper cable connections and network alignment/configuration If you see this error ...
Black screen on kiosk
Solution : Check the power connections If the kiosk screen is completely black, follow these steps to ensure all power connections are secure: 1. Wall...
POS vendor error
Error message at the bottom of the screen: If you see this error message at the bottom of the screen: “(VENDOR) POS API ERROR - Please contact support...
Scale error
Error message displayed at the bottom of the screen: Solution : Verify cable connections and setup Follow these steps to resolve the issue: 1, Check p...
Camera error
Solution : Perform a hard reset Follow these steps to resolve the issue. Hard reset: Unplug the kiosk from the power source Wait for 1 minute to ensur...
Other errors
Are you experiencing something that's not listed on our site? Click ‘Sync configuration’ after entering the Settings menu , and try restarting the ki...